Refund Policy

If you ask within 7 days of a payment and have used 3 or fewer try-ons from it, we refund that payment in full. You do not need to give a reason. This applies to the first payment of a plan, to each monthly renewal, to the charge for moving up to a bigger plan, and to a one-time pack.

Each try-on costs us money to make, so once you have used more than 3 from a payment, that payment is not refundable.

The plan stops when the refund is issued, and any try-ons left in that period go with it.

• You can cancel whenever you like and keep access until the end of the period you already paid for. Nothing renews after that.
• Payments older than 7 days, or with more than 3 try-ons used, are not refunded, including for unused time or unused try-ons.
• If something went wrong on our side, for example try-ons that failed and were still counted, email support@tryonthat.com and we will put it right regardless of the date.

Refunds go back to the card or payment method you paid with, through our payment provider, who is the seller on your receipt. It usually takes 5 to 10 business days to appear, depending on your bank.

A try-on that fails to generate an image is never charged, so there is nothing to refund. A result you do not like still counts, because making it costs the same; see the Terms of Service.